Satisfaction of Students, Teachers and Administrators about the Use of ICTs in Admission, Examination and LMS at Higher Education

Author(s) : Hafiza Musarrat Habib

Abstract:

This study investigated the use and integration of information and communication technology (ICT) in universities administrative services. In order to achieve the purpose and objectives of this study, questionnaire was designed to collect data from 350 respondents, being the sample size for the study. The data collected were analyzed by using statistics including frequency and percentage, t-test and ANOVA. The major impacts of ICT in administrative services/management of students' records in universities were identified and discussed. Suggestions were made according to the needs for universities to widen the scope of ICT application in administrative services to fully reap the benefits of ICT. The results of the study revealed that information regarding admission system were displayed online and were available for the students, Registrations were also done online, and the results of the study revealed that when students used LMS, their grades improved, records were kept electronically. Majority of students were agreed that the use of ICT helped them to find information related to Admission and their application for admissions was submitted online at admission time. Majority of university students were not clear about how to use university websites for admission process. For this purpose video may be uploaded on university sites for counseling and guidance of students.